At Vivica, we strive to ensure you love your purchase. If you are not completely satisfied, we are happy to offer returns and refunds under the following conditions:

Delivery Policy

  • Orders are delivered within 5–7 working days from the date of confirmation.
  • Delivery times may vary slightly depending on location and courier availability.
  • Customers will receive a tracking number once the order has been shipped.
  • In case of delays due to unforeseen circumstances (public holidays, weather, or courier issues), we will notify you promptly.

1. Eligibility for Returns

  • Items must be returned within 14 days of receiving your order.
  • The item must be unused, unworn, unwashed, and in its original packaging with tags attached.
  • Items on sale or clearance are non-refundable and cannot be returned.
  • For hygiene reasons, bodysuits, lingerie, and accessories are non-returnable.

2. Refund Process

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-10 business days to the original payment method.
  • Shipping fees are non-refundable.

3. Exchanges

  • If you need a different size or color, we recommend placing a new order and returning the original item.

4. Return Shipping

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service to ensure the safe return of your item.
  • If the return is due to a defect or an incorrect item received, we will cover the shipping costs.

5. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us at customersupport@vivica.shop within 48 hours of receiving your order with photos of the issue.

6. Non-Returnable Items

  • Gift cards
  • Items marked as Final Sale
  • Personalized or custom-made items

7. How to Initiate a Return

To start a return, contact us at customersupport@vivica.shop with your order number and reason for return. We will provide instructions on how to proceed.

For any questions, feel free to email us at customersupport@vivica.shop or message us on Instagram [@Vivica.eg]